Shipping and Delivery

Customer Service

(1) 800.847.7746

(1) 310.823.7008

E-mail: info@spinning.com

Monday - Friday, 7a.m. - 5 p.m. Pacific Time

 

Standard Shipping

Domestic orders placed with Standard Shipping Monday-Friday (excluding holidays and office closures) will arrive within 7-10 business days, pending credit card authorization and verification. Orders going to residential addresses may be delivered on Saturday. 

Standard shipping is not available for Alaska, Hawaii and U.S. territories.

Please allow up to 14 business days for shipments to APO or FPO addresses.

 

3-Day Shipping

Orders placed with 3-Day Shipping Monday-Friday (excluding holidays and office closures) before 12:00 p.m. PST will arrive within 3 business days, pending credit card authorization and verification.

Orders placed with 3-Day Shipping Monday-Friday after 12:00 p.m. PST, or on weekends and holidays, will arrive within 4 business days.

3-Day Shipping is not available for Alaska, Hawaii, U.S. territories, P.O. Boxes, or APO and FPO addresses.

Saturday delivery is not available

 

2-Day Shipping

Orders placed with 2-day Shipping Monday-Friday (excluding holidays and office closures) before 12:00 p.m. PST will arrive within 2 business days, pending credit card authorization and verification.

Orders placed with 2-day Shipping Monday-Friday after 12:00 p.m. PST, or on weekends and holidays, will arrive within 3 business days.

2-Day Shipping to Rural Routes and remote locations typically arrives within 3-4 business days.

2-Day Shipping is not available for P.O. Boxes, or APO and FPO addresses.

Saturday delivery is not available

 

1-Day Shipping

Orders placed with 1-day shipping Monday-Friday (excluding holidays and office closures) before 12:00 p.m. PST will arrive within 1 business day, pending credit card authorization and verification.

Orders placed with 1-day shipping Monday-Friday after 12:00 p.m. PST, or on weekends and holidays, will arrive within 2 business days.

1-Day Shipping to Rural Routes and remote locations typically arrives within 3-4 business days.

1-Day Shipping is not available for Alaska, Hawaii, U.S. territories, P.O. Boxes, or APO and FPO addresses.

Saturday delivery is not available

 

International Economy

Non-U.S. orders placed with International Economy Monday-Friday (excluding holidays) are processed within 2 business days, pending credit card authorization and verification, and typically arrive in approximately 5 business days. Note: Shipping delivery times may be affected by customs clearance.

Duties and Taxes are the responsibility of the recipient.

 

International Priority

Non-U.S. orders placed with International Priority Monday-Friday (excluding holidays) are processed within 1 business day, pending credit card authorization and verification, and typically arrive in approximately 3-4 business days. Note: Shipping delivery times may be affected by customs clearance.

Duties and Taxes are the responsibility of the recipient.

 

Curbside Delivery

Orders placed with curbside delivery are processed within 2 business days, pending credit card authorization and verification, and typically arrive within 5-8 business days.
This delivery option includes a skilled delivery team to unload the item(s) from the delivery truck and lower it to the curb outside your home. You will be responsible for further transport beyond that point. We recommend asking a family member or friend for an extra hand.

  •   Appointment Scheduling: Yes.
  •   Signature Required: Yes.
  •   Inside Delivery: No
  •   Packaging Removal Included: No
  •  Additional charges apply to missed appointments.
  •   Assembly Service Included: No

 

Please note the following:

  •  Our delivery partner will call you to arrange a date and 4-hour appointment window once your item(s) arrive at the local terminal. Deliveries are made between the hours of 8:00 a.m. and 5:00 p.m. Monday-Friday.
  •   Be sure to inspect the shipment contents upon delivery. If you have any concerns regarding the condition or packaging of your order, simply describe the issue on the delivery receipt provided by the driver and contact us immediately for further assistance.
  •  Signer must be 18 years of age or older.
  •  Curbside Delivery does not include set up or assembly. Please contact our Customer Service Department for referrals on this service.
  •  Additional charges will apply to missed appointments.
  •  Additional charges may apply to beyond points and rural areas.

The above information does not apply to Europe, Middle East or Africa.

 

Inside Delivery

Orders placed with Inside Delivery are processed within 2 business days, pending credit card authorization and verification, and typically arrive within 5-8 business days.
This delivery option includes a skilled delivery team of two that will bring your item(s) inside, place it in the room of your choosing, then remove and dispose of all packaging for your convenience.

  •   Inside Delivery: Yes.
  •   Appointment Scheduling: Yes.
  •   Signature Required: Yes
  •   Packaging Removal Included: Yes.
  •   Assembly Service Included: No

 

Additional Information

  •   Inside Delivery includes one flight of stairs, 10 stair maximum, excluding landing. A Customer Service member will contact you for details specific to your delivery. Additional charges may apply to beyond points, rural areas, extra man power, additional flights of stairs and basements.
  •   Our delivery partner will call you to arrange a date and 4-hour appointment window once your item(s) arrive at the local terminal. Deliveries are made between the hours of 8:00 a.m. and 5:00 p.m. Monday-Friday.
  •   Signer must be 18 years of age or older.
  •   Be sure to inspect the shipment contents upon delivery. If you have any concerns regarding the condition or packaging of your order, simply describe the issue on the delivery receipt provided by the driver and contact us immediately for further assistance.
  •   Inside delivery does not include set up or assembly. Please contact our Customer Service Department for referrals on this service.
  •   Additional charges will apply to missed appointments.

 

The above information does not apply to Europe, Middle East or Africa.


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Customer Service Hours
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In honor of the Independence Day holiday, Mad Dogg Athletics® will be open from 6am-3pm on Friday, July 1 and closed on Monday,
July 4.

All orders placed after 12pm on Friday, July 1 will ship Tuesday, July 5. Have a fun and safe holiday weekend.

-  The Mad Dogg Athletics® Team